Conversation flows
A WhatsApp chatbot that routes customers to the right team
A WhatsApp chatbot is a decision tree with buttons: the customer taps an option and is routed to the right team — sales, support, billing — in seconds, with no queue. At LetMeChat, our team builds and maintains that flow: you explain your business, we design, test and adjust it.
How does the button decision tree work?
The customer's first message triggers a button menu. Each tap opens the next step of the tree — a qualifying question, a ready answer, or a direct handoff to that team's agent, carrying the context of what the customer chose. Nobody types "option 2" or lands in the wrong department: the path is visual, fast, and works around the clock, even when your team is offline.
Aura · LetMeChat
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Who builds the chatbot? We do.
1
We map your service
One conversation with our team maps your departments, most common questions and where each type of customer should go.
2
We design and test the tree
We build the button flow, write the messages in your company's tone and test everything with you before going live.
3
We publish and keep adjusting
The chatbot goes live on your number and we keep watching: any path that confuses customers becomes a redesign proposal.
Buttons or AI: which one for WhatsApp?
The button tree is unbeatable for triage — routing, filtering, speeding things up. But when the customer types a free-form question, AI answers it: in our AI flows, the agent understands text and audio and replies based on your company's material. In practice, most of our clients use both — buttons at the front door, an AI sales agent inside the conversation. Since we build it all, you don't have to decide alone: we design the right mix for your case.
Frequently asked questions
Shall we design your decision tree?
Tell us how your service splits up today and we'll build the chatbot — and show you real results from current clients.