Solutions
A ticketing system that runs on chat
A ticketing system organizes every support request with a status, an owner and a history. At LetMeChat, that happens inside the chat: the customer's conversation becomes a ticket, custom FAQs resolve repeat questions before they reach your team, and our team builds and maintains it all — you configure nothing.
Every conversation becomes a ticket with an owner and a status
Support over WhatsApp and chat tends to turn into a mess: requests get buried in messages and nobody knows what's already solved. In LetMeChat's ticketing system, each conversation gets a status, a label and an owner — the team sees the whole queue, and no customer goes unanswered because "someone else was supposed to reply".
#1042
ResolvedOrder size exchange
#1043
In progressDuplicate invoice
#1044
OpenDelivery time question
Custom FAQs absorb the repetitive
A good share of tickets is the same question as always: hours, deadlines, receipts, how it works. We build custom FAQs about your business that answer those questions instantly, inside the chat itself — before they become tickets. Your team stays free for the cases that actually need a human. How custom FAQs work.
Aura · LetMeChat
online
AI trained on your documents answers the rest
For whatever goes beyond the FAQ, an AI agent trained on your company's documents — manuals, policies, contracts — answers the customer directly. And when it hits something it doesn't know, it hands off to your team with the conversation's full context, without making the customer retell the story from scratch. Meet the AI support agent.
Aura · LetMeChat
online
Your support organized, without you building anything
1
We map your support
One conversation maps your most common requests, your company documents and how your team works today.
2
We build tickets, FAQs and AI
We set up the statuses, write the FAQs and train the agent — and test it with you before going live.
3
The queue moves on its own
FAQs and AI absorb the repetitive; your team handles the rest, everything logged. We keep tuning it monthly.
Frequently asked questions
Shall we organize your support?
Tell us which requests your company gets most and we'll design the tickets, the FAQs and the AI — no strings attached.