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    Support with AI trained on your company's documents

    Training AI on your company's documents means turning manuals, catalogs, price lists and PDFs into the agent's knowledge base: it answers support questions with the right information, drawn from your own material. At LetMeChat, our team does that training — you send the files, we structure, test and update them whenever something changes.

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    Which documents can train the AI?

    Whatever you already have: product manuals, catalogs, price lists, return and warranty policies, standard contracts, procedure guides, your website's content. No need to rewrite anything in "robot format" — our team takes the files as they are, organizes the knowledge base and defines what the agent may or may not cite. Documents living in your Google Drive can feed the agent straight from there too.

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    Aura · LetMeChat

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    Does the warranty cover a screen defect?
    According to the manual, the warranty covers manufacturing defects for 12 months — screen included.
    And how do I claim it?
    I'll send you the steps now; if needed, I'll transfer you to the technical team.

    How the training happens

    1

    You send the material

    PDFs, spreadsheets, links, photos of a binder — send it however it is. We'll tell you what helps most in your case.

    2

    We structure and test the base

    We organize the content into the agent's knowledge base and test the support answers with you before going live.

    3

    We update when something changes

    New manual version, adjusted price, changed policy? You send the file and our team updates the training — the agent never answers with stale information.

    What does the AI do when it doesn't know the answer?

    It hands off — and that's what separates serious support from a bot that makes things up. The agent only answers with what's in the knowledge base; when a question leaves that territory, it transfers the conversation to your team with the full history and what's been tried. Truly repetitive questions never even get that far: the automated FAQ resolves them on the first message. Document base, FAQ and human handoff together form our AI support agent — designed, trained and maintained by our team.

    How do I return this?

    Solved by AI

    Escalated with history

    Frequently asked questions

    Your manual can become your best support agent

    Send the documents you already have and we'll build your support agent — first, see real results from current clients.

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